Support & Help Center

We're here to help you get the most out of AppStop. If you have questions, feedback, or need assistance, check our answers below or contact our team directly.

NEED DIRECT ASSISTANCE?

Email us anytime at:
ongweili@hotmail.com

Frequently Asked Questions

1. Why does AppStop require Screen Time permissions?

AppStop utilizes Apple's official Screen Time API (FamilyControls and DeviceActivity) to securely block designated distracting apps and apply your selected mindful challenges on your iPhone. Your browsing history and app usage details are never sent off your device.

2. How do I restore my Lifetime Pro purchase?

If you reinstalled the app or set up a new device, tap the Settings icon in AppStop, tap AppStop Pro or the Restore Purchases button. Your lifetime unlock will be instantly restored with your Apple ID via StoreKit.

3. Can I change how long apps stay unlocked?

Yes! In AppStop Settings, you can choose your focus unlock break duration (1 min, 5 mins, 10 mins, or 15 mins). When your break expires, the app will automatically re-lock to protect your attention.

4. How do I unshield or change which apps are blocked?

Open AppStop, go to the Shielded Apps section, and select or deselect the applications and web domains you wish to protect.

5. What if motion challenges are not detecting squats or balance?

Ensure that Motion & Fitness permission is granted for AppStop in iOS Settings > Privacy & Security > Motion & Fitness. Make sure you hold your phone vertically during squats, or flat and level during balance tests.

Report an Issue or Request a Feature

Found a bug or have an idea to make AppStop better? Please send an email with your iOS version and device model to ongweili@hotmail.com.